Privacy Policy
Solar Planet LLC ("Solar Planet," "we," "us") respects your privacy. This policy explains what information we collect through our website at solarplanet.llc, how we use it, and the choices you have.
Information We Collect
- Information you provide: name, email address, phone number, city/ZIP, and details about your home energy usage when you request a quote, contact us, or communicate with us by phone, text message, email, or chat.
- Automatic information: basic technical data such as browser type, device type, and pages visited, used to keep the site working properly.
How We Use Your Information
- To respond to your quote requests and questions
- To schedule consultations, site surveys, and installations
- To send service updates and communications you have requested or consented to
- To operate, protect, and improve our website and services
SMS / Text Messaging Terms
If you opt in to receive text messages from Solar Planet LLC (for example, by providing your phone number through our website chat, a form with express consent, or by texting us first):
- You will receive messages related to your inquiry, quotes, appointment scheduling, and service updates.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply, depending on your mobile carrier plan.
- You can opt out at any time by replying STOP. Reply HELP for assistance, or contact us at admin@solarplanet.llc.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate our business (such as scheduling, customer-service, and installation partners), and only as needed to serve you or as required by law.
Data Retention & Security
We keep your information only as long as needed for the purposes above and protect it with reasonable administrative and technical safeguards.
Your Choices
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from emails using the link in any marketing email.
- Request access to or deletion of your personal information by emailing admin@solarplanet.llc.
Contact Us
Solar Planet LLC
Email: admin@solarplanet.llc
Website: solarplanet.llc